Emotional Intelligence

e-Learning Modules

The Emotional Intelligence (EI) Education Program will enhance health care providers’ EI skills to help them better understand patients’ and their caregivers’ emotional reactions when they are dealing with health challenges and receiving home care services.

The EI Education Program includes self-directed e-learning modules that cover core EI competencies and provide learners with the content tools and case studies to build and apply their EI capabilities to daily practice.

SELF-DIRECTED E-LEARNING MODULES

Modules are temporarily unavailable

EI Preview: Introduction to Emotional Intelligence

25-minute self-directed learning.

Using a Head-Heart-Hands lens to understand caregivers’ experiences
Emotional cycles of change and how they impact on caregivers’ experiences
The difference between emotions and feelings
4 EI domains – perceive, understand, manage and use emotions

EI Module 1: Perceive Emotions – Self-Awareness & Mindfulness

35-minute self-directed learning.

Self-awareness and its role in emotional intelligence
How self-awareness helps you better response to caregivers’ experiences during times of change
Different emotions, emotional intensities, and emotional triggers
What is mindfulness and techniques for practicing mindfulness

EI Module 2: Understand Emotions – Empathy & Reframing

35-minute self-directed learning.

Ways to develop empathy and how it is different from sympathy
Types of empathy “Cognitive, Emotional, Compassionate” and when to use them
Practice mindful listening
Reframing – what is it and how to use it to empower caregivers and patients

EI Module 3: Manage Emotions – Flexibility & Adapting

40-minute self-directed learning.

Using flexibility to adapt to change and respond to caregivers’ experiences
Types of flexibility “cognitive, emotional and dispositional” and ways to improve your flexibility
How to adapt your communication style in different situations and for different caregivers and patients

EI Module 4: Use Emotions – Decision-Making & Collaborative Thinking

40-minute self-directed learning.

How emotions impact decision-making
A five-step decision-making process and ways to make better decisions
Applying emotions to shared decision making to get collaborative thinking
A process for collaborative thinking

EI Module 5: Use Emotions – Coaching & Guiding

40-minute self-directed learning.

The difference between coaching and mentoring
A process for building trust in the coaching relationship
Coaching models and techniques
The practice of guiding to ask the right questions in caregiver conversations

MICROLEARNING MODULES

10-minute self-directed learning

Emotional intelligence and empathy
Types of empathy
Practice of reframing

15-minute self-directed learning

Emotional intelligence and flexibility
Adapting communication styles

15-minute self-directed learning

Emotional intelligence and person-and family-centred care
Building trusting relationship
The Sandwich coaching technique
Guiding, open-ended questions

Established in 1990, the Canadian Home Care Association (CHCA) is a national non-profit membership association dedicated to advancing excellence in home and community care.

National Office: 905-567-7373 | General Inquiries: chca@cdnhomecare.ca

2000 Argentia Road, Plaza 3, Suite 302. Mississauga, Ontario, L5N 1W1