Emotional Intelligence Courses for Personal Support Workers

In just 20 minutes, each course gives you insights into EI and its vital role in palliative care, guiding you to adopt specific behaviors to strengthen your EI skills. You’ll also receive practical tips for real-world application. Through case studies, you’ll see firsthand how EI skills play out in real palliative care scenarios. These microtraining courses present key emotional intelligence (EI) skills and align with the domains in the Canadian Interdisciplinary Palliative Care Competency Framework.

COURSE 1 – Principles of a Palliative Approach to Care

Emotional Self-Awareness and Mindfulness

Understand your feelings better and discover simple ways to practice mindfulness daily. These skills enhance your ability to provide person- and family-centered palliative care. Go to the course

Course 2 – Cultural Safety and Humility

Acceptance and Recognizing Biases

This course enhances your EI, helps you become more accepting, and teaches you to recognize your biases, empowering you to provide compassionate, culturally sensitive care. Go to the course

Course 3 – Communication

Social Skills and Adapting

Learn how to use EI to improve your social skills and change how you communicate.  Discover about the “A.C.T.” method to help you use EI in your daily conversations. Go to the course

Course 4 – Optimizing Comfort and Quality of Life

Decision-Making and Reality Testing

Enhance your EI and understand how emotions influence decisions and actions. Learn to use the F.A.C.T.S. tool for better reality testing, improving your support to patients and their families. Go to the course

Course 5 – Care Planning and Collaborative Practice

Interpersonal Relationships and Valuing Voices

Develop your EI and relationship skills. Learn the techinque of valuing voices, so patitents and their families feel heard and understood. Try the B.O.N.D.S. method to build trust and collaborate more effectively within the healthcare team. Go to the course

Course 6 – Last Days and Hours

Empathy and Reframing

Increase your EI, build your empathy skills and practice reframing. Learn how to use the  “catch it, check it, change it” method to help you view situations differently and support patients’ during their last days and hours. Go to the course

Course 7 – Grief, Loss and Bereavement

Emotional Expression and Setting Boundaries

Discover EI, understand the importance of expressing your feelings, and learn to set  emotional boundaries. Using these skills, you can better support patients and families navigating grief and loss. Go to the course

Strengthen your EI and learn how to manage your stress.  Try the simple “S.H.I.F.T.” model to change the way you deal with challenging situations and how to maintain balance in your “River of Wellbeing”. Go to the course

Course 9 – Professional and Ethical Practice

Conflict Management and Inner and Outer Listening

Discover how you can use  EI when  you are faced with conflicts and practice a new way to perfect your listening skills. This helps you recognize ethical challenges and and understand when to seek expert advice and guidance. Go to the course

Course 10 – Education, Evaluation, QI,and Research:

Self Actualization and Practicing with Intent

This course shows you how to use EI to set and achieve your personal and professional goals. Go to the course

Course 11 – Advocacy

Motivation and Priority Setting

Learn about EI and how to keep yourself motivated. Discover the G.R.A.D.E. method for setting priorities, making you a stronger advocate for patients and their families. Go to the course

NOTE: We recognize that Personal Support Workers (PSWs) may also be known as Health Care Aides (HCAs), Continuing Care Assistants (CCAs), Resident Care Attendants (RCAs), Home Support Workers (HSWs), Nursing Assistants, and other similar titles. In the EI Training Courses, we use the title “Personal Support Worker (PSW)” for simplicity; however, we refer to all the titles that apply within this discipline.

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