Established in 1990, the Canadian Home Care Association (CHCA) is a national non-profit membership association dedicated to advancing excellence in home and community care.
Emotional Intelligence Courses for Personal Support Workers
In just 20 minutes, each course gives you insights into EI and its vital role in palliative care, guiding you to adopt specific behaviors to strengthen your EI skills. You’ll also receive practical tips for real-world application. Through case studies, you’ll see firsthand how EI skills play out in real palliative care scenarios. These microtraining courses present key emotional intelligence (EI) skills and align with the domains in the Canadian Interdisciplinary Palliative Care Competency Framework.
Understand your feelings better and discover simple ways to practice mindfulness daily. These skills enhance your ability to provide person- and family-centered palliative care. Go to the course
This course enhances your EI, helps you become more accepting, and teaches you to recognize your biases, empowering you to provide compassionate, culturally sensitive care. Go to the course
Learn how to use EI to improve your social skills and change how you communicate. Discover about the “A.C.T.” method to help you use EI in your daily conversations. Go to the course
Enhance your EI and understand how emotions influence decisions and actions. Learn to use the F.A.C.T.S. tool for better reality testing, improving your support to patients and their families. Go to the course
Develop your EI and relationship skills. Learn the techinque of valuing voices, so patitents and their families feel heard and understood. Try the B.O.N.D.S. method to build trust and collaborate more effectively within the healthcare team. Go to the course
Increase your EI, build your empathy skills and practice reframing. Learn how to use the “catch it, check it, change it” method to help you view situations differently and support patients’ during their last days and hours. Go to the course
Discover EI, understand the importance of expressing your feelings, and learn to set emotional boundaries. Using these skills, you can better support patients and families navigating grief and loss. Go to the course
Strengthen your EI and learn how to manage your stress. Try the simple “S.H.I.F.T.” model to change the way you deal with challenging situations and how to maintain balance in your “River of Wellbeing”. Go to the course
Discover how you can use EI when you are faced with conflicts and practice a new way to perfect your listening skills. This helps you recognize ethical challenges and and understand when to seek expert advice and guidance. Go to the course
This course shows you how to use EI to set and achieve your personal and professional goals. Go to the course
NOTE: We recognize that Personal Support Workers (PSWs) may also be known as Health Care Aides (HCAs), Continuing Care Assistants (CCAs), Resident Care Attendants (RCAs), Home Support Workers (HSWs), Nursing Assistants, and other similar titles. In the EI Training Courses, we use the title “Personal Support Worker (PSW)” for simplicity; however, we refer to all the titles that apply within this discipline.