Application Toolkit
Memory Aid
A lens to help providers understand patients’ and caregivers’ experiences.
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Reflection Quiz
A short reflection experience to apply the Head, Heart, Hands lens to personal experiences. Download PDF
Memory Aid
An easy way to recognize patients’ and caregivers emotions when dealing with change. Download PDF
Memory Aid
A user-friendly reference tool to recognize and name different emotions, emotional intensities, and emotional triggers. Download PDF
A short survey to help you recognize and develop the skills and practices to successfully coach and guide patients and caregivers. Download PDF
Reflection Quiz
A short survey to help you determine your level of self-awareness. The foundation of emotional intelligence. Download PDF
Memory Aid
Examples of guiding open-ended questions and when to use them through the Head-Heart-Hands lens. Download PDF
Memory Aid
A user-friendly way to use emotional intelligence and adapt your communication style to have better care conversations.
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Group Training Team Exercise
A step-by-step guide to facilitate discussion on the types of empathy and when to use them. Download PPT
Group Training Team Exercise
A guide to facilitate a discussion on how to use emotional intelligence skills and practice reframing. Download PPT
Webinar | May 11, 2022
The launch of the new CHCA Emotional Intelligence (EI) Education Program through the introduction of key EI competencies to the staff from our SPRINT-PiRC Implementation Collaborative teams. This session covered:
