Emotional Intelligence

Application Toolkit

Head-Heart-Hands

Memory Aid

A lens to help providers understand patients’ and caregivers’ experiences.
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Head-Heart-Hands

Reflection Quiz

A short reflection experience to apply the Head, Heart, Hands lens to personal experiences. Download PDF

Emotional Cycle of Change

Memory Aid

An easy way to recognize patients’ and caregivers emotions when dealing with change. Download PDF

Emotional Intensity

Memory Aid

A user-friendly reference tool to recognize and name different emotions, emotional intensities, and emotional triggers. Download PDF

A short survey to help you recognize and develop the  skills and practices to successfully coach and guide patients and caregivers. Download PDF

Self-Awareness Assessment

Reflection Quiz

A short survey to help you determine your level of self-awareness. The foundation of emotional intelligence. Download PDF

Guiding Questions

Memory Aid

Examples of guiding open-ended questions and when to use them through the Head-Heart-Hands lens. Download PDF

Adapting Communication Styles

Memory Aid

A user-friendly way to use emotional intelligence and adapt your communication style to have better care conversations.
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Empathy in Action

Group Training Team Exercise

A step-by-step guide to facilitate discussion on the types of empathy and when to use them. Download PPT

Reframing

Group Training Team Exercise

A guide to facilitate a discussion on how to use emotional intelligence skills and practice reframing. Download PPT

SPRINT Exchange Group Sessions

Emotional Self-Awareness

Webinar | May 11, 2022

Developing highly emotionally intelligent behaviour starts with the ability to perceive emotions and practice mindfulness

The launch of the new CHCA Emotional Intelligence (EI) Education Program through the introduction of key EI competencies to the staff from our SPRINT-PiRC Implementation Collaborative teams.  This session covered:

  • Self-Awareness and it’s role in emotional intelligence
  • Emotional intensities and triggers
  • The Head- Heart- Hands lens for understanding caregiver’s experiences through change
  • Ways to practice mindfulness and become more self-aware